As a wholesale (B2B) supplier, F&P operates under strict return and refund conditions. All orders are considered final once confirmed, unless otherwise agreed in writing.
Due to the nature of wholesale business, we strongly encourage clients to carefully review product details, quantities, and specifications before placing an order.
Return Eligibility
Returns are only accepted under the following conditions:
Items are defective or damaged upon delivery
Incorrect products were shipped
Major quality issues confirmed by our team
All claims must be reported within 3–5 days after delivery, with clear photo or video evidence.
Condition of Returned Items
To be eligible for a return:
Items must be unused, unworn, and in original condition
Items must be returned in their original packaging
Items showing signs of wear, damage, or alteration will not be accepted
Sale items or discounted products are non-refundable and non-returnable.
Non-Returnable Cases
Returns will not be accepted for:
Change of mind
Unsold inventory
Minor color or design variations
Improper storage or handling
Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service first.
Each case will be reviewed individually and handled accordingly.
Return Process
Contact our customer service team
Provide order details and proof (photos/videos)
Wait for approval
Return items according to instructions
Returns sent without prior approval will not be accepted.
Refund Policy
Once the returned items are received and inspected, we will:
Offer a replacement
Or issue a refund (if applicable)
Refunds will be processed via the original payment method unless otherwise agreed.
Shipping Costs
Return shipping costs are the responsibility of the customer
Original shipping costs are non-refundable
If a refund is issued, return shipping fees may be deducted from the refund amount
Order Cancellation
Orders cannot be canceled once production or preparation has started.
Contact
For any return or refund inquiries, please contact our customer service team.
